Hilton Honors American Express Card Member Benefits. reserve a government-authorized hotel for 3 nights prior to departure to Canada. Travel and transport. We graded eight major hotel brands on their health and flexible booking policies to find out which hotels handled the COVID-19 pandemic best. As many destinations begin to re-open, we are supporting your current and future travels with updated policies, new procedures and many of the same great benefits you’ve come to enjoy. Do 2020 rollover nights count toward Milestone Bonus achievement? stay in the government-authorized hotel while awaiting the results of the COVID-19 molecular test taken on arrival. We have increased the deployment of hand sanitizers. The document is addressed to collective tourism accommodation establishments such as hotels and similar establishments, holiday and other short -stay accommodation, and campsites. Avoid close contact with people. Will these lowered tier qualifications be extended beyond 2021? A Public Health Agency of Canada official will call you to get additional details regarding your condition. These program updates only apply to the 2021 calendar year. Hilton and American Express announced more ways to earn rewards during this time on their co-branded credit card products. To provide you with the most flexibility possible, we’re extending your benefits with new adjustments to our Points & Status policies for 2021: For more information, please visit our 2021 Hilton Honors Benefits Extensions Frequently Asked Questions. Will the extension of the Points expiration date be applied to all Members? If you've received your Covid-19 vaccine, vacationing in a fancy hotel room may be at the top of your post-pandemic to-do list. All our hotels offer fully flexible booking options with free changes and cancellations. *Some exclusions to the 24-hour window may apply. Rooms are equipped with smoke detectors and if smoke is detected, an alarm will sound. Health and Hygiene – Updated as of June 1, 2020. Snacks are also available (additional costs may apply). Additionally, we continue to encourage the use of face coverings at our hotels throughout the rest of the world. Current Health and Hygiene Standards. We take great pride in maintaining the highest standards of cleanliness and hygiene. Private tourism accommodation providers are invited to follow the operating guidelines to the greatest extent possible. Team Member applicants are encouraged to visit: https://teammembers.hilton.com/covid19, The enhancements we made this year to our, Hilton Honors American Express Aspire Card. 7.1 Work-related travel. Are the reductions in tier, Milestone Bonus, and gifting status qualifications global? Maximum 300 characters, Getting to your government-authorized hotel. Video of our processes. What hotel cleaning procedures changed as a result of the pandemic? Hotels aren't required to provide or deliver these items to your room. Most hotels even give you flexibility to change or cancel up to 24 hours before your arrival day*. Will these lowered Milestone Bonus qualifications be extended beyond 2021? Now, COVID-19 has also spread to major global tourism markets like Italy and regional business centres like Singapore and South Korea. We will continue to adjust food and beverage service in accordance with current food safety recommendations. Marriott is stocking rooms with disinfecting wipes and installing … When COVID-19 PCR testing is done on arrival for any reason (for example, if a traveller presents with symptoms) travellers have the option to pre-book a satellite testing hotel outside of the airport. Increase in sanitizing and cleaning equipment such as disinfecting guns, ionizers, and temperature scanners for employees. For your safety, some services or amenities may be modified during your stay, including temporarily simplified breakfast services at select brands. For the safety of you and your fellow travellers, you're not permitted to: You'll be able to make phone or video calls to other people. That’s why we’ve taken additional measures beyond our industry-leading cleaning standards by partnering with RB, maker of Lysol & Dettol, to develop our Hilton CleanStay program. 1 The program will include: The rollout of Hilton CleanStay will begin at Hilton hotels worldwide this month. Throughout our 101-year history, Hilton has provided hospitality and support to communities in need. The program will feature Lysol’s trusted cleaning products, solutions and training in North America. Bring your own items. In accordance with CDC and WHO guidelines, we are requiring face coverings in all indoor public areas of all our hotels throughout the U.S., the Caribbean and Latin America, for guests and Team Members. GIFTING STATUS ... Read more about Choice Hotel's Covid-response here. Yes, all nights earned in 2020 by Members, including promotional nights, will count toward earning status in 2021 (for example, a Member with 20 nights in 2020 will start 2021 having already earned Gold status for the following year). These program updates only apply to the 2021 calendar year. Is there a cap to the number of nights that can be rolled over from 2021? Ecolab is a global leader in water, hygiene, and infection prevention technologies and services, and through its science-based approach, they help enable hotels to consistently achieve the highest cleaning standards. Limit the number of people in the hotel at one time. Social distancing continues to be a recommended or required practice in public settings. In partnership with American Express, we donated hundreds of thousands of room nights to frontline medical professionals so they would have a place to rest while keeping their loved ones safe. Provide tissues and no touch waste baskets at the reception desk, in restrooms, the lobby, and in meeting rooms. Diamond members who stay 30 nights (previously 60 nights) in 2021 will be able to give the gift of Gold status to a family member or friend. Terms Apply. We’re extending Points expiration to December 31, 2021, giving you more flexibility to use your Points when you’re ready to travel again. for an essential medical service or treatment, interact with travellers outside your immediate household, visit common areas of the hotel, such as the pool or lobby, visit common areas of the hotel, such as the lobby or pool, other actions under provincial or municipal legislation. Hilton CleanStay builds upon Hilton’s already high standards of housekeeping and hygiene, where hospital-grade cleaning products and upgraded protocols are currently in use. Alcohol and cannabis products (unless medically prescribed) aren't considered essential items. When will these changes be reflected on a Member’s Hilton Honors app and online account page? Please notify the hotel personnel if you have allergies or dietary restrictions. We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) Additionally, we continue to encourage the use of face coverings at our hotels throughout the rest of the world. If you don't have access to your email, refer to the information package you received at check-in. Guests will be asked to self-screen for COVID symptoms and quarantine orders prior to arrival/entrance Guests will have temperature checks upon arrival and return unless previously checked at the hotel that day prior to boarding our resort transportation system. Extensive cleaning of all surfaces before a guest occupies a room. If you are a health provider and have patients with COVID-19 or COVID-like symptoms who are interested in staying in a hotel for 10 to 14 days, call 1-844-692-4692 to begin the screening process, or you can have your patient call. If you find a lower qualified price* on another site, we will be happy to match it and give you 25% off that stay. ... will be placed at key guests and employee entrances and contact areas such as hotel lobbies, elevator landings. Your Hilton Honors Points and Status – Updated as of October 27, 2020. Please make sure to check local regulations and guidance before traveling for other information that may impact your stay. Enhanced cleaning. Hotel industry, tourism hit hard by coronavirus. ... We are also following COVID-19 guidelines provided by local health authorities. Hyatt continues to monitor the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and listening carefully to the questions and concerns we receive from guests such as you. Hotels around the world have scrambled to implement new cleaning and sanitization protocols since the World Health Organization declared the novel coronavirus outbreak a … MILESTONE BONUSES Instructions for negative, positive or indeterminate results. All IHG branded hotels are required to adhere to comprehensive cleaning and safety procedures intended to reduce the risk of Covid-19 exposure and transmission. Maintain social distancing in the hotel, including at reception desks. That means more Points towards your future dream trip. Should your guest and/or employee be exposed and confirmed, then call the local health department and follow the cleaning procedure for the guest room. You can't take a shuttle or public transit to get to your vehicle in the airport parking lot. During your stay, you're responsible for following the: Meals will be delivered to your room 3 times daily. Similar to nights, stay and base point requirements have been reduced by 50% (Silver: 2 stays or 12,500 Base Points; Gold: 10 stays or 37,500 Base Points; Diamond: 15 stays or 60,000 Base Points). Travel looks a little different right now, but our priorities remain the same. It's prohibited to smoke or vape (including cannabis products) in your room. Will a Member’s Points be expiring at the end of this year if they were unable to travel in 2020? Check with the hotel for the location and schedule. And as a reminder, ALL your 2020 nights will rollover to next year, giving you a head start to upgrade your Status faster in 2021. On a daily basis, our hotels around the world are working to ensure that they meet the latest guidance on hygiene and cleaning. No – only nights earned in 2021 count toward gifting status achievement. Sandals Ochi Beach Resort, Jamaica: "What are the current COVID procedures? We appreciate your understanding and look forward to serving you. Our hotels around the world continue to amaze us with their local stories of light and warmth at this time. For help, please contact the Hilton Guest Assistance team. Hilton Workforce Resource Center – Updated as of March 23, 2020, Hilton is partnering with leading companies to connect Team Members from temporarily suspended hotels with hundreds of thousands of short-term jobs created by the global pandemic. To better reflect the realities of travel in 2020, no Points will expire until December 31, 2021. Starting January 1, earn Status with HALF the nights, stays or Base Points required in 2021. Members will begin earning 10,000 point Milestone Bonuses once they achieve 20 nights in 2021. For more information as it relates to event cancellations and Point refunds, please visit our FAQs page. The next time you visit a hotel, expect big changes for procedures around cleaning, check-in, temperature checks, and amenities. Is there a limit to the number of Milestone Bonuses earned in 2021? Hilton Team Members, and others in the industry seeking employment, have been given direct access and in some cases expedited access to temporary jobs on the Hilton Workforce Resource Center at companies such as Albertsons, Amazon, CVS, Lidl, Sunrise Senior Living and Walgreens. A discounted program continues to be available through participating medical associations. Please check with your hotel for the latest requirements and service offerings. Do 2020 rollover elite qualifying nights count toward the reduced status qualifications? These are to clean and disinfect the frequently touched surfaces in your room to keep yourself and others safe. The COVID-19 outbreak is no exception. Expanding on our partnership with American Express and a $1 million donation from them to José Andrés’ World Central Kitchen (WCK), we were able to provide fresh meals to healthcare workers staying at Hilton properties during the coronavirus pandemic. Hilton CleanStay with Lysol Protection Hilton has developed a global program that will introduce a new standard of hotel cleanliness and disinfection to ensure Hilton guests enjoy an even cleaner and safer stay: Hilton CleanStay with Lysol protection. To help you get back to making new memories – whenever you’re ready to travel again – we’ve added even more flexibility for Hilton Honors members to enjoy their Points and Status for longer, as well as earn Elite Status and Milestone Bonuses faster. Face Coverings Are Now Required – Updated as of August 28, 2020. We’ve partnered with RB, maker of Lysol & Dettol, to develop the new Hilton CleanStay program as part of our commitment to providing our guests complete peace of mind during their stay at any of Hilton’s 18 brands. RB and Hilton are also exploring opportunities to expand the program into a global partnership. You'll be provided with 60% alcohol-based hand sanitizer and approved hard surface disinfectants. Messaging Hotel Team Members, contactless check-out and reviewing your receipt are also available features at select hotels. We will continue to update this page with the latest information regarding booking flexibility, Hilton Honors membership Points and Status, supporting our communities and workforce, and travel safety. The safety and wellbeing of our guests, customers and colleagues is a top priority for Hyatt. Our hotel teams are receiving ongoing briefings and enhanced operating protocols. Reception or other hotel staff should follow the procedures in the COVID-19 action plan. Once reaching 30 nights in 2021, a Member will be able to gift Gold status; upgrading that status to Diamond will be achieved once they stay 60 nights in the year. Save room for extra items on your packing list, if you’re planning to travel … 7.3 Inbound and outbound … instructions provided by the government representative when entering Canada, self-monitor for symptoms of COVID-19 and report daily through, pay for all costs associated with the 3-night stay at the hotel, including any damage to the hotel room or property, remain in your assigned room unless escorted by an official. In unique situations, the hotels will support the delivery of meals if they're not able to provide meals that meet your medical or dietary requirements. No – starting at 20 nights stayed in the year, Members will receive a bonus 10,000 Points for every 10 nights stayed in the calendar year. That means more time to continue enjoying the benefits you love. In addition, effective Monday, July 27, face coverings will be required in all indoor public spaces at our hotels in US and Canada. Given the effects of COVID-19, we have taken additional measures in our hotels today, developed in consultation with global and local public health authorities (including the WHO and CDC), to make our cleaning and hygiene protocols even more rigorous: We have activated our regional and global response teams to provide around-the-clock assistance to our hotels and are prepared to act swiftly should we be alerted to a case of coronavirus at one of our properties. Hotels outside of the U.S. and Canada are required to use a regional industry standard equivalent disinfectant. These program updates only apply to the 2021 calendar year. As you know, the way we travel looks a little different right now, so we wanted to ensure you had the latest list of what to keep in mind when you prepare to travel next. More sanitizing tools for guests. TIER QUALIFICATION COVID-19 Procedures and Policies. Its new COVID-19 protocols include cleaning and disinfecting hard surfaces and frequently touched items in guest rooms and throughout each hotel's public spaces. Isolation Procedures • Refer to the ahs.ca/covid website and, if needed, ask the guest/staff to call 811 for clarification on isolation. Supporting our Communities – Updated as of April 20, 2020. Will Diamond Members still be able to give the gift of status to a friend or family member in 2021? Join Hilton Honors and download the app for free. What to Expect During Your Stay. The changes are designed to provide Card Members with greater flexibility and even more Points that can add up now for future travel. It will be streamed on Facebook Live. take a COVID-19 molecular test on arrival in Canada. Yes – gifting status will remain a Diamond benefit, but it now requires less nights! Earn Milestone Bonuses in half the nights. You can also order from nearby restaurants that offer delivery or through food delivery apps. Refer to your hotel reservation for details. These transportation services must follow public health measures and include: You can drive yourself to your hotel only if you can walk to where your private vehicle is parked. Maintain at least a 1 metre distance from staff and other guests. We’re pioneering a new standard of hotel clean. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations. There is 24-hour security onsite to ensure your safety, security and privacy. Since Digital Check-in and Digital Key allow for a contactless check-in experience allowing you to go straight to your selected room. Stay 60 nights and your gift of Gold will be upgraded to Diamond (previously 100 nights). We understand that our guests’ expectations for hotel cleaning and disinfecting have changed. Yes, the announced changes reach across all regions and countries. A COVID-19 situational briefing will be held Thursday (5/13) at 11:00 a.m. Drive directly to your hotel without stopping for gas, food or other items. No – only nights earned in 2021 count toward Milestone Bonus achievement. Una actualización en vivo de COVID-19 será el jueves (13/5) a las 11:00 a.m. Puede verla en Facebook Live aquí o aquí. American Hotel & Lodging Association CEO Chip Rogers discusses the struggling hotel industry amid coronavirus on … What better way to share your favorite travel perks with your loved ones! ROLLOVER NIGHTS Yes, the maximum number of 2021 nights able to be rolled over to 2022 is 60, automatically securing Diamond for the following status year (effective through March 2024). Rack up 10,000 Points for every 10 nights you stay, starting at 20 nights (instead of 40) in 2021. Is..." | Check out answers, plus 11,173 reviews and 13,772 candid photos Ranked #6 of 36 hotels … Members can expect to see these changes reflected in the Hilton Honors app and website at the start of 2021 when the status year begins. Individuals who don't follow a hotel's code of conduct may be subject to: Local police will be contacted as necessary. Updated April 30, 2021. Given the effects of COVID-19, we have taken additional measures in our hotels today, developed in consultation with global and local public health authorities (including the WHO and CDC), to make our cleaning and hygiene protocols even more rigorous: Our hotel teams are receiving ongoing briefings and enhanced operating protocols. Per existing rules, nights for stays that cut across years (December 2020 into January 2021) will apply to the status year of the check-out date. WHO COVID-19 website. If you have a pet, make arrangements to book your mandatory stopover in a hotel that allows pets. To get to your hotel, take the transportation services provided by your reserved hotel. Yes – rollover nights will be calculated in accordance with the 50% reduction in tier qualifications. Travellers who don't have symptoms can go outside for limited and monitored outdoor time. Depending on the test provider, you'll receive an email or text message, either with your results or with instructions on how to view your results online. 7.2 Deliveries to other sites. Hilton Honors members continue to have access to more seamless and contactless experiences with the Hilton Honors App. Guest with Covid-19 symptoms • If the person with symptoms compatible with Covid-19 is a guest of the accommodation establishment, continued stay of the sick person in the establishment is … Starting May 1, new offers are being added to the Hilton Honors American Express Surpass® Card and the Hilton Honors American Express Aspire Card: Visit Hilton Honors American Express Surpass® Card and Hilton Honors American Express Aspire Card to learn more about how we’re offering something extra to support Card Members right now. This innovative program builds upon our already rigorous cleaning standards by providing enhanced training for Team Members, increased cleaning of public areas and adjusted food & beverage service, to ensure our guests enjoy a worry-free stay. Closed bin starting at 20 nights, a Milestone Bonus qualifications be extended beyond?! 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